Terms of service

Terms of Service

Last Updated: 6 November 2026

Welcome to PawLuxe India. By accessing our website or purchasing products from our store, you agree to the following Terms of Service.

Please read these terms carefully before using our website.

1. General Information

This website is operated by PawLuxe India.

Throughout the website, the terms "we", "us" and "our" refer to PawLuxe India. The terms "you" and "your" refer to customers, visitors and users of our website.

By visiting our website, browsing our products or placing an order, you agree to comply with these Terms of Service and all applicable laws and regulations.

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement or that you have the necessary permission from a parent or legal guardian.

3. Products and Descriptions

We make reasonable efforts to display accurate product descriptions, images, specifications and prices.

However:

  • Actual product colours may vary slightly due to screen settings and lighting.

  • Product packaging may occasionally differ from displayed photographs.

  • Minor manufacturing or design variations may occur.

  • Product availability may change without prior notice.

We reserve the right to correct inaccurate product information and update product listings where necessary.

4. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR), unless otherwise specified.

We may offer the following payment methods:

  • UPI

  • Debit and credit cards

  • Net banking

  • Supported digital wallets

  • Cash on Delivery (COD), where available

Prepaid discounts and promotional offers may be subject to specific conditions.

A prepaid-only offer will not automatically apply to COD orders.

We reserve the right to correct pricing errors and communicate with customers if an order contains an incorrect price.

5. Orders and Order Acceptance

When you place an order, you agree to provide accurate and complete information, including your name, delivery address, phone number and email address.

After placing an order, you may receive an order confirmation.

An order confirmation does not necessarily mean that the order has been dispatched.

We reserve the right to contact customers to verify order information or address details and to cancel orders where necessary for legitimate reasons, subject to applicable law.

6. Cash on Delivery

COD orders require payment at the time of successful delivery.

Customers placing COD orders are responsible for providing accurate delivery information and being available to receive the package.

Customers should keep the required payment amount ready when the delivery partner arrives.

Prepaid-only promotional benefits, including qualifying free gifts, do not apply to COD orders unless expressly stated otherwise.

7. Shipping and Delivery

We aim to process and deliver orders within the estimated timelines displayed on our website.

Delivery timelines are estimates and may be affected by:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Incorrect delivery information

  • Operational or logistical issues

  • Other circumstances beyond our reasonable control

Please refer to our Shipping Policy for additional information.

8. Returns and Refunds

Returns, replacements, cancellations and refunds are governed by our Return and Refund Policy.

Please review that policy before placing an order.

Nothing in these Terms of Service excludes any rights or remedies available to customers under applicable Indian law.

9. Promotions and Discounts

Promotional offers, coupon codes and discounts may be subject to specific conditions, validity periods and eligibility requirements.

Unless explicitly stated otherwise:

  • Offers cannot be combined.

  • Prepaid-only offers are not available on COD orders.

  • Expired promotional codes cannot be redeemed.

  • Promotional offers may be modified or withdrawn where legally permitted.

10. Website Use

You agree not to:

  • Use our website for unlawful purposes.

  • Attempt unauthorized access to our website or systems.

  • Submit false or misleading information.

  • Interfere with the security or functionality of our website.

  • Use automated systems to misuse or disrupt our services.

We reserve the right to restrict access where there is a legitimate reason to do so.

11. Intellectual Property

All website content, including text, graphics, logos, images, design elements and other materials, is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute or commercially use our content without prior written permission, except where permitted by law.

12. Third-Party Services

Our website may use third-party services, including payment gateways, courier partners, analytics providers and other service providers.

These services may operate under their own terms and privacy policies.

We are not responsible for independent third-party websites or services, subject to applicable law.

13. Limitation of Liability

To the extent permitted by applicable law, PawLuxe India shall not be liable for indirect or incidental losses arising from the use of our website or services.

Nothing in these Terms limits liability where such limitation is prohibited by law, including liability for consumer rights and remedies that cannot legally be excluded.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page with the revised date.

Your continued use of our website after an update constitutes acceptance of the updated terms to the extent permitted by law.

15. Governing Law

These Terms of Service shall be governed by the laws of India.

Any disputes shall be addressed in accordance with applicable Indian law and the jurisdiction of competent courts.

16. Contact Information

For questions about these Terms of Service, please contact:

Store Name: PawLuxe India

Email: rungrechacustomersupport@gmail.com

Thank you for choosing PawLuxe India.