Shipping Policy

Last Updated: 6 November 2026

At PawLuxe India, we aim to make your shopping experience convenient, reliable and hassle-free. We work with delivery and logistics partners to deliver your orders safely to your doorstep.

Please read our Shipping Policy to understand how order processing and delivery work.

1. Order Processing

Once you place an order successfully, our team begins processing it.

Order processing generally includes:

• Reviewing your order details.

• Verifying delivery information.

• Confirming product availability.

• Preparing your order for dispatch.

• Handing the package over to the delivery partner.

Processing time may vary depending on product availability, order volume and operational conditions.

2. Shipping Locations

We aim to deliver to serviceable locations across India.

Delivery availability depends on the PIN code and the coverage of our logistics partners.

If your location is not serviceable, we may contact you to discuss possible alternatives or cancellation.

3. Estimated Delivery Time

Delivery timelines may vary depending on your location, product availability and courier operations.

The estimated delivery timeline will be communicated on the relevant product page, checkout page or through order-related communication.

Please understand that delivery estimates are not guaranteed dates.

4. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

If free shipping is offered, the applicable eligibility conditions will be displayed on our website.

We do not intend to charge customers undisclosed shipping fees after an order has been placed.

5. Order Tracking

Where tracking facilities are available, tracking information may be shared through email, SMS or other available communication channels.

You can use the tracking details to monitor the progress of your shipment.

Tracking updates may occasionally take time to appear after dispatch.

6. Cash on Delivery (COD)

We may offer Cash on Delivery for eligible locations and products.

For COD orders:

• Payment must be made when the package is delivered.

• Customers should provide a reachable phone number.

• Customers should ensure someone is available to receive the package.

• The required payment amount should be kept ready.

Free gifts and prepaid-only promotional benefits are not included with COD orders unless explicitly mentioned.

7. Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery information.

Incorrect PIN codes, incomplete addresses or unreachable phone numbers may result in delivery delays or failed delivery attempts.

If you notice an error after placing your order, contact us immediately at rungrechacustomersupport@gmail.com.

We will try to assist, but address changes may not be possible once the order has been dispatched.

8. Delayed Deliveries

Although we work to ensure timely delivery, delays can sometimes occur because of:

• Courier or transportation issues.

• Weather conditions.

• Public holidays.

• High order volumes.

• Remote delivery locations.

• Incorrect customer information.

• Other unforeseen circumstances.

If your order appears delayed, please contact our customer support team with your order number.

We will do our best to assist you.

9. Failed Delivery Attempts

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect or the package cannot be accepted, the courier partner may attempt another delivery according to its procedures.

If the package is returned to the sender, please contact our support team for assistance.

10. Lost, Damaged or Missing Packages

If your order appears lost, arrives damaged or contains missing items, please contact us as soon as possible.

Please provide:

• Your order number.

• A description of the issue.

• Relevant photographs or videos, where applicable.

We will investigate the matter and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

11. Contact Information

For shipping-related questions, delivery updates or assistance, contact:

Store Name: PawLuxe India

Email: rungrechacustomersupport@gmail.com

Thank you for shopping with PawLuxe India. We appreciate your trust in us!